Guide

Switching provider

Move without missing invoices.

One number, one provider

A number can only sit with one provider. The new one can only take over once the old one releases it.

The migration key

The old provider creates a key; the new one takes over with it. One key per number, so often two.

What the old one may ask

Sometimes written authorisation or paid invoices. So ask for the key in time.

Doesn't work?

Then the old registration is removed and recreated. Expect a short pause in receiving.

Check afterwards

Make sure both numbers are with the new provider. A forgotten VAT number is the classic mistake.

The 9925 gap: why invoices to the VAT number don't arrive